STUDENT SERVICES

Welcome to SMC Student Services

At SMC, we are committed to enhancing the student experience through our dedicated Student Services initiative. This platform provides students with a confidential and effective way to raise concerns, seek support, and receive timely assistance. Whether you have questions during your academic journey or after graduation, we’re here to help you every step of the way.

Need Help?

Please complete the form below to submit your query. You will receive an acknowledgment within 1–3 working days, depending on the nature of your request. Kindly ensure all information provided is accurate and complete.

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Type of Request
Please tick the relevant option:
Please describe your request or issue in detail below:
Click or drag files to this area to upload. You can upload up to 10 files.
List any documents you are attaching with this form (e.g., medical reports, previous correspondence, etc.):
Declaration
Request Types & When to Use Them

Title: Which Request Should I Choose?

Category Breakdown with Examples:

1. Document Letter Request ?

For official letters like enrollment verification, transcript requests, bonafide certificates, and internship confirmation letters.
✅ Example: “I need a letter to confirm my enrollment for a scholarship application.”
❌ Not for: ID card issues, exam appeals.

2. Appeal ?

Used when you want to formally challenge a decision by the college (e.g., exam results, disciplinary actions).
✅ Example: “I believe my exam grade was miscalculated and I want it reviewed.”
❌ Not for: Complaints about staff behavior (use Complaint/Misconduct).

3.Complaint / Misconduct Report?

For reporting unacceptable behavior, rule violations, or service issues.
✅ Example: “A staff member behaved inappropriately during a lab session.”
❌ Not for: Asking about club events (use Approvals for Societies).

4. Mitigating Circumstances?

If unexpected serious events (illness, bereavement, emergencies) have affected your academic performance or attendance.
✅ Example: “I was hospitalised and couldn’t attend my exam.”
❌ Not for: Routine absences without a valid reason.

5. Alumni Request?

For former students seeking records, recommendations, or networking support.
✅ Example: “I need a copy of my graduation certificate for a job application.”

6. Fee Funding and Accommodation ?

For applying for financial support or on-campus housing assistance.
✅ Example: “I need temporary accommodation during clinical rotations.”

7. Approvals for Societies ?

For creating, renewing, or getting approval for student society events.
✅ Example: “I want approval to host a charity bake sale for the Medical Society.”

8. General Inquiry / Other ?

For questions that don’t fit any category above.
✅ Example: “When will the new library wing be open?”
⚠ Use this only if your request doesn’t clearly fit in another category.